76% of UK shoppers check the returns policy before making a purchase and the process itself is thought to cost eCommerce retailers around £7 billion every year which impacts profit margins, resources, and drives up the industry's carbon footprint.
So, it is vital you get yours right.
But to do that, you must first better understand your customers’ attitudes and expectations around returns. We surveyed over a thousand UK consumers to help you do just that.
With expert advice on how to create a customer-centric returns policy to the importance of sustainability, our extensive Retail Returns Study will help you reduce returns, increase profitability, and generate loyalty.
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