Annual Shopper Research
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A webinar with Richard Lim, CEO at Retail Economics and Al Gerrie, CEO and Founder at ZigZag, diving into the findings of the Annual Returns Benchmark Report 2024.
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In 2024, the ecommerce industry faces a growing challenge: the increasing costs of online returns. With UK returns forecast to exceed £27 billion this year, retailers are grappling with financial strain, operational inefficiencies, and the urgent need to adapt to shifting consumer behaviors. Serial and slow returners—just 22% of customers—account for nearly half of all returns, creating unprecedented challenges for profitability and sustainability.
Learn how to combat the challenges posed by serial returners, leverage data-driven strategies, and transform your returns management processes to protect your margins while meeting customer expectations.
What You’ll Learn:
👉 The Evolution of Returns:
Discover how the rise of ecommerce and generational shifts are reshaping return behaviors.
👉 Quantifying the Challenge:
Understand the financial impact of Serial, Slow, Efficient and Occasional Returners and gain the insights to manage each cohort
👉 Future-Focused Strategies:
Gain actionable insights into tailoring returns policies, adopting technology, and embedding sustainability
Key Takeaways:
1️⃣ Actionable strategies to curb serial returner costs
2️⃣ Insights into leveraging data analytics and tech for smarter returns management
3️⃣ Innovative approaches to balance customer satisfaction with profitability and environmental responsibility
Watch the webinar recording
A webinar with Richard Lim, CEO at Retail Economics and Al Gerrie, CEO and Founder at ZigZag, diving into the findings of the Annual Returns Benchmark Report 2024.
Request the recording
Who you'll hear from
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Richard Lim
Al Gerrie
Chief Executive at Retail Economics
Founder and CEO at ZigZag
Richard previously headed up the ‘Retail Insight and Analytics’ team at the British Retail Consortium. Before that, he worked in mergers and acquisitions for Citi Group. He has a wealth of experience in data analytics, consumer research and macroeconomics, and is skilled in generating actionable insights for clients.
Al has over 20 years retail, logistics, and eCommerce experience as a former retailer, and was Head of Multichannel at OFFICE and Mountain Warehouse. Al has appeared on BBC World News, LBC News, BBC Radio One, as well as a whole host of retail and logistics events and webinars over the last 5 years.