Returnsfest 2026 

 The Future of Post-Purchase & Returns Starts Here 

📅 Date: Thursday 11th June 2026 🕒Time: 2pm
📍Location:  The WeWork Auditorium, York Road | Waterloo, London


Join us for ZigZag's flagship event and discover how leading retailers are transforming post-purchase and returns into a driver of customer loyalty, logistics efficiency, and profitable growth.


Trusted by over 1,000 retailers worldwide, ZigZag goes beyond software. We combine market-leading technology with a truly global, connected returns infrastructure - enabling seamless cross-border returns, greater operational control, and a superior customer experience.

 

At this event, we’ll show how forward-thinking brands are leveraging post-purchase as a competitive advantage - through smarter returns, stronger logistics networks, and experiences that keep customers coming back.


Designed for ecommerce, operations, logistics, and customer experience leaders in retail, this is your opportunity to gain practical insight, connect with peers, and redefine what great post-purchase looks like.

Register your interest!

Spaces are limited.  Retailers will be prioritised.  ZigZag will confirm your place via an email and calendar invite

 Reasons To Attend
Returnsfest

1. Brand New Post-Purchase Research
We will be unveiling brand new post-purchase research, conducted by the experts at Retail Economics.

2. Discover New Post-Purchase Innovations
Experience cutting-edge solutions across the post-purchase journey - multi-channel delivery notifications, WhatsApp returns, returns fraud, carrier claims and global carrier integrations.

3. Connect with Retail Leaders​
Returnsfest is the place to meet likeminded professionals. In past years panel discussions have been lead by leading ecommerce retailers New Look, Boden, Scamp & Dude, Selfridges and Angel & Rocket. 

The Venue

york road

Trusted By

ZigZag connected retailers 11

 How your day with us will look 📃

A standout setting
Step into the WeWork Auditorium, Waterloo — a sleek, design-led space built for big ideas and bold conversations.

Retailers leading the way
Hear from Boden and other leading brands (with a few names still under wraps…).

Fresh, unmissable insight
Richard Lim, CEO of Retail Economics, unveils brand-new post-purchase research — giving you a clear view of shifting consumer expectations and where the biggest opportunities lie next.

Real conversations, real takeaways
No filler. Just practical insight you can take straight back to your business.

Rooftop drinks over looking the Thames
As the day winds down, join us on the terrace overlooking London’s skyline. Drinks in hand, the city stretching out in golden light, and the kind of conversations that only happen when the right people are in the room at the right time.

Because the best ideas don’t always happen on stage.

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Countdown to the event👇

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🍺 Save Your Spot

Join us and immerse in a returns & post-purchase experience 

📅 Date: Thursday 11th June 2026
🕒 Time: 2pm
📍Location: The WeWork Auditorium, York Road | Waterloo, London

We look forward to seeing you!

Register your interest!

Spaces are limited.  Retailers will be prioritised.  ZigZag will confirm your place via an email and calendar invite