Returnsfest 2025

🍺 Prost to the Perfect
Post-Purchase Experiences! 

📅 Date: Thursday 16th October
🕒 Time: 2.30 pm
📍Location: Courthouse Hotel, Soho

Welcome to ZigZag’s 3️⃣rd annual Smarter Returns event!

Join us for a smorgasbord of post-purchase insights and innovations at the UK's biggest annual gathering of returns experts from the leading e-commerce merchants.

Taking place at the Courthouse Hotel, Soho for a private cinema experience as we unveil the latest returns innovations and insights, and raise a stein to smarter post-purchase solutions, better customer experiences, and hassle-free returns.

In the evening, join us for our Autumn social as head we to Albert Schloss, the famous Bavarian bar to enjoy an Octoberfest bier.
 

Register for the event!

LAST YEAR'S ATTENDEES ✨

Boden-1
Laredou
Deckers browns
Orlebar brown
river island
TEsco
Decathalon
URBN
Mint velvet
american golf
Angel and rocket
Peacocks

THE VENUES 📸

Court house hotel 2
Court house hotel
albert schloss 2
albert schloss

Attend for these reasons👇

➡️ Discover how your returns experience compare to the Top 100 UK retailers?
➡️ What innovation is out there to reduce returns costs for Peak Season and beyond?
➡️ Hear from retailer industry expert Richard Lim at Retail Economics as he unveils the economics behind good returns practices
➡️ Socialise and network with 100 like-minded Returns Leaders
➡️ Enjoy a bier and live music this Octoberfest season
 
If you like the sound of all of this, then Returnsfest is your kind of ecommerce event!

Who you'll hear from

Al Gerrie
Richard Lim

Al Gerrie

Richard Lim

CEO and Founder, ZigZag

CEO, Retail Economics

Al has over 20 years retail, logistics, and eCommerce experience as a former retailer, and was Head of Multichannel at OFFICE and Mountain Warehouse.  Al has appeared on BBC World News, LBC News, BBC Radio One, as well as a whole host of retail and logistics events and webinars over the last 5 years. 

Richard previously headed up the ‘Retail Insight and Analytics’ team at the British Retail Consortium. Before that, he worked in mergers and acquisitions for Citi Group. He has a wealth of experience in data analytics, consumer research and macroeconomics, and is skilled in generating actionable insights for clients. 

What’s on Tap?🍺

The Retailer Returns top 100 index 
How do the UK’s Top 100 retailers perform on returns experience vs consumer expectations. This new audit from ZigZag and the experts at Retailer Economics will unveil the results.  

The latest and greatest innovation in Returns 
ZigZag will proudly share our latest innovations to transform your returns to drive customer loyalty, cut costs, retain the sale and enable global e-commerce.

Social and Networking and a Bier or two
You will in the company of about 80 ZigZag retailer clients. Network with like minded folk during the day. 
 
Enjoy a bier or 🍺🍺 with a smorgasbord dinner and live music from 6pm as move to Albert Schloss, the German styled bier bar.

Countdown to the event👇

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🍺 Save Your Spot

Returns are Smarter with us, but seats are limited.
Raise a glass - and your returns game.

📅 Date: Thursday 16th October
🕒 Time: 2.30 pm
📍Location: Courthouse Hotel, Soho

We look forward to seeing you!

Register for the event!