ZigZag Connected

2026 is the year retailers turn returns and the post-purchase experience into a competitive advantage.

ZigZag Connected comes to Manchester for the first time, bringing together retailers, partners, and industry leaders to explore how smarter returns and post-purchase strategies can drive loyalty, efficiency, and growth.

With over 1,000 retailers using ZigZag worldwide, we have a unique perspective on how the post-purchase journey is evolving. At the event, we’ll share how ZigZag, our leading technology partners, and innovative retailers are shaping the future of post-purchase.

Designed for ecommerce, operations, logistics, and customer experience leaders in retail, this event is your chance to learn, connect, and win in post-purchase.

4 Reasons To Attend
ZigZag Connected

1. Exclusive Returns Insights
See one of the most comprehensive retail returns studies ever conducted: 100 products returned across the UK’s top 100 retailers, insights from 2,000 consumers, and 4,000+ data points. Learn the six pillars of returns excellence and benchmark your own returns experience.

2. Discover Post-Purchase Innovation
Experience cutting-edge solutions across the post-purchase journey — from multi-channel delivery notifications and WhatsApp returns to global carrier integrations. See how leading retailers are turning delivery and returns into a competitive advantage

3. Connect with Retail & Tech Leaders
Network with retailers, ecommerce leaders, and technology partners in panels, presentations, and interactive sessions. Share insights, learn from peers, and build relationships that drive growth.

4. Our First Event Outside London
After 11 years of pioneering digital and cross-border returns, ZigZag is bringing its community together in Manchester for the first time outside London, showcasing the next generation of post-purchase experience.

The Returns Excellence Insights
Explore the evolving world of returns and what best-in-class strategies look like for retailers today.

Retailer panel discussion
Hear directly from brands on how they’re approaching returns, customer experience and operational challenges.

Partner sessions
Discover how collaboration across the ecosystem is helping retailers unlock smarter solutions

Product showcase
Get a closer look at the latest innovations designed to simplify and optimise returns.

Innovation panel
A forward-looking discussion on where retail, returns and technology are heading next.

Wrap up the afternoon with drinks, conversation and the chance to connect with retailers, partners and the ZigZag team

The World's Most Connected Post-Purchase & Returns Network

📅 Date: Wednesday 29th April 2026 🕒Time: 1pm
📍Location: People’s History Museum, Manchester

2026 is the year retailers turn returns and the post-purchase experience into a competitive advantage.